Policies
Return Policy
Last updated: July 2026
Return Window
You have 30 days from the delivery date to request a return. Requests submitted after 30 days will not be accepted. All returns require a Return Merchandise Authorization (RMA) number issued by our team before shipment back to us — unauthorized returns will be refused or held without refund.
Condition Requirements
To qualify for a return, items must be:
- In new, resalable condition
- In the original manufacturer packaging with all tags, manuals, hardware, and accessories
- Free of installation marks, scratches, fluids, dirt, or wear
- Not modified, painted, cut, drilled, or altered in any way
Restocking Fees
Restocking fees offset the costs of inspection, repackaging, freight, and dealer chargebacks passed to us by manufacturers. Fees are calculated on the item subtotal:
| Scenario | Restocking Fee |
|---|---|
| Unopened, factory-sealed item | 0% |
| Opened but unused, complete packaging | 15% |
| Large, heavy, or oversized item (bumpers, armor, suspension kits, wheels, tires, roof racks, tents — any item shipped via freight/LTL or over 50 lbs) once opened | 25% |
| Special order, custom-built, made-to-order, or drop-shipped direct from manufacturer | 25–35% (per manufacturer terms) |
| Missing parts, hardware, manuals, or original box | Additional 10–20% |
Restocking fees are industry standard for the aftermarket offroad and automotive space and apply regardless of reason for return, unless the return is due to our error or a defective product.
Shipping Costs
- Original shipping charges are non-refundable.
- You are responsible for return shipping costs, including freight pickup fees on oversized items.
- Items marked as "free shipping" will have the actual outbound shipping cost deducted from your refund.
- We strongly recommend insured, trackable shipping. We are not responsible for items lost or damaged in transit back to us.
Non-Returnable Items
- Electrical components once installed or with broken seals
- Fluids, chemicals, adhesives, and aerosols
- Mounted or used tires and wheels
- Tuners, programmers, and ECUs once VIN-locked or flashed
- Items marked Final Sale, Clearance, or Closeout
- Gift cards
- Items returned after the 30-day window
Defective, Damaged, or Incorrect Items
Inspect every shipment immediately upon delivery. Report freight damage to the driver and refuse the shipment when visible damage is present.
- Notify us within 48 hours of delivery with photos of the product, packaging, and shipping label.
- Defective items are covered by the manufacturer's warranty; we will help facilitate the claim.
- If we shipped the wrong item, we cover return shipping and send the correct product at no charge.
Refunds
Once your return is received and inspected (typically 3–5 business days), an email confirms approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping and applicable restocking fees are deducted from the refund total.
Cancellations
Orders may be cancelled at no cost before they enter fulfillment. Once an order has shipped — including a freight pickup being scheduled — standard return terms and restocking fees apply.
How to Start a Return
Email returns@cnxoffroad.com or call us with your order number, the item(s) you're returning, and the reason. We'll issue an RMA number and shipping instructions within 1–2 business days.
Questions before you buy? We'd rather get you the right part the first time — reach out and we'll help you spec it.